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Position Details
Peninsula Health
Reference Number 28159
Position Title MePACS Part time Emergency Response Operators
Employment Status Permanent Part Time
Location Chelsea Heights
Advertisement text • Mornington Peninsula Location
• Competitive Salary and Salary Packaging
• Onsite Car Parking

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

MePACS is Personal Alarm Call Service operated by Peninsula Health providing call services to over 40,000 elderly, disabled or vulnerable members of the community to support their independence and safety in the home and community. The MePACS Emergency Response Service is the first point of contact for clients who are experiencing a medical emergency.

A career as an Emergency Response Operator can be very rewarding, the first few minutes of an emergency are critical, early help can save lives.

The Emergency Response Operators are customer focused individuals working across a 24 hour, 7 day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.

Rostered shifts are 4 days on and 4 days off on a 7 day rotational basis which incorporates:
- Day shifts: 7am-3pm, 8am-4pm, 9am-5pm
- Afternoon shifts: 1pm - 9pm, 3pm - 11pm
- Night shifts: (approx. every 8 weeks) 11pm - 7pm
These are the current shift times and may be subject to change in the future.

Key Responsibilities

• Respond to Medical Emergency Alarm Events
• Respond to Lone Workers and Personal Duress alarm calls
• Conduct daily welfare checks for clients who have missed a daily call
• Respond to inbound calls to MePACS
• Determine the type of event reported and facilitate dispatch of appropriate services
• Maintain accurate notes in the internal database
• Contact clients and conduct testing of MePACS Alarm Pendants

What You Need

We anticipate you will have:
• Level 1 First Aid Certificate prior to commencement
• Confident and positive verbal and written communication skills
• Touch typing
• Ability to work under pressure with competing demands within tight time schedules
• Available to work all shifts, dayshifts, afternoon shifts and night shifts across a 24 hour rotational roster.
• This position requires specific compliance checks, you will need to be prepare to complete a NDIS Screening Check prior to commencement if successful

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.

Selection Criteria
Contact Person Sheryl Nelson
Contact Number 0397881364
Alternate Contact Person Belinda Dunsmore
Alternate Contact Number 0397881582
Closing Date 07/08/2021
Position Description Position Description - Emergency Reponse -General .pdf