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Position Details
Peninsula Health
Reference Number 29379
Position Title Private Patient Services Officer
Employment Status Limited Term Full Time
Location All Sites
Advertisement text • Ideal opportunity to develop your career
• Mornington Peninsula Location
• Salary Packaging Benefits

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

This dynamic, fast paced and rewarding full time role, 80 hours per fortnight on a 7 day rotating roster including weekends is required to ensure patients with private health insurance are informed of the benefits of utilising their private health insurance along with assisting overseas and compensable patients with admission paperwork. This role requires the successful applicant to work some weekends and varied shifts Monday to Friday along with the ability to work some public holidays.

The successful applicant will join the Revenue Services team as a dedicated Private Patient Services Officer who is required to interview patients and/or families who have private health insurance with the aim of encouraging the use of their private health insurance for the admission.

Key Responsibilities

• Interview patients and their families with the aim of encouraging use of private health insurance
• Assist patients and their families in understanding the benefits of utilising their Private Health Insurance
• Assist with the processing of their claims
• Liaise and consult with external agencies(eg Medicare, Health Insurance Funds, Veterans Affairs, Transport Accident Commission, Work Cover) with regard to routine transactions
• Maximise Private and Compensable Patient Revenue
• Provide assistance and advice in relation to Private and Compensable Patient matters across the organisation
• Support and contribute to the achievement of Revenue Business Support targets and KPIs
• Conduct data audits to identify errors - as per policy and procedure manual

What You Need

• Knowledge and experience of computerised systems, in particular MS office and Patient Management systems
• Excellent interpersonal and communication skills
• Ability to demonstrate problem solving skills and to have the competency to initiate the effectively introduce new processes or strategies

Please refer to the Position Description for more information.

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Selection Criteria Essential: Excellent Communication Skills
Essential: Intermediate Excel Skills
Essential: Strong commitment to customer service
Essential: Attention to detail in all area of data recording
Essential: Flexible, reliable, adaptable to fast paced enviroment
Essential: Experience working in a busy enviroment
Essential: Understanding of Private Health Insurance
Contact Person Kim Sims
Contact Number 97848054
Alternate Contact Person Niki Riddiford
Alternate Contact Number 97848056
Closing Date 10/12/2021
Position Description PPSO Position Description.pdf