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• Ideal opportunity to develop your career
• Mornington Peninsula Location
• Salary Packaging Benefits
About Peninsula Health
Peninsula Health provides public healthcare services to residents of the Mornington Peninsula.
Our hospitals and emergency departments are located at Frankston and Rosebud, and we provide a wide range of community health, dental, rehabilitation, mental health, palliative care ad aged care services from campuses at Frankston, Hastings, Mornington and Rosebud.
Person centred care is at the heart of everything we do, guided by our values of Services, Integrity, Compassion, Respect and Excellence.
For more information on Peninsula health please feel welcome to visit our website http://www.peninsulahealth.org.au/
Position Summary
This dynamic, fast paced and rewarding role is required to ensure patients with private health insurance are informed of the benefits of utilising their private health insurance along with assisting overseas and compensable patients with admission paperwork.
The successful applicant will join the Revenue Services team as a dedicated Private Patient Services Officers who are required to interview patients and/or families who have private health insurance with the aim of encouraging the use of their private health insurance for the admission.
Key Responsibilities
• Interview patients and their families with the aim of encouraging use of private health insurance
• Assist patients and their families in understanding the benefits of utilising their Private Health Insurance
• Assist with the processing of their claims
• Develop and promote the role of Private Patient Services Officer
• Maximise Private and Compensable Patient Revenue
• Provide high level advice and service in relation to Private and Compensable Patient matters across the organisation
• Support and contribute to the achievement of Revenue Business Support targets and KPIs
* Assist with Workcover claims
• Educate Peninsula Health staff on Private and Compensable patient matters and Revenue Business Support policy and processes
Essential Criteria
• A knowledge and experience of computerised systems, in particular MS Office Suite of products, and Patient Management systems
• Experience working with minimal supervision
• High standard of personal presentation, including professional disposition and diplomatic approach
• Excellent interpersonal and communication skills
• Strong commitment to customer service
• Experience working in a busy environment
• Ability to work independently as well as with team members
• Ability to maintain confidentiality and use discretion in all aspects of the role
• Attention to detail in all areas of information and data recording
• Experience working in health care environment or health service organisation
* Must be available to work evenings and weekends
Job Share will be considered for this role.
How to apply
To apply for this position via Seek, please click on 'Apply for this Position' which will re-direct you to our careers page. From our Careers page, to apply or to continue with your application from Seek please click on 'Apply Now' and follow the below steps to finalise your application:
Existing Account Users:
1. Click 'Sign in' and follow the prompts to upload your Resume and Cover letter
New Account Users:
1. Click 'Register' to create an account
2. Once registered, click 'Sign in' in the top right hand corner
3. Type in the reference number (located at the top of the ad)
4. Re click 'Apply Now’ and follow the prompts to upload your Resume and Cover letter
If you experience any issues signing in or registering to our careers page, please feel welcome to contact our HR Hotline on 03 9784 2700.
If you have any questions specific to the positon you are applying for, please feel welcome to contact the hiring manager via the contact details below
Other Information
• Ensuring the health and safety of our patients, visitors and staff is at the heart of everything we do. As part of this commitment, all new members of our team must meet the immunisation requirements of their role prior to commencement.
• Peninsula Health is committed to providing positive employment opportunities and outcomes for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background.
• Peninsula Health believes in the strength of a diverse and inclusive workforce where each person’s uniqueness is valued. Peninsula Health believes that by embracing the diverse life experiences and perspectives of our people, we will provide high-quality health care to all members of our community – regardless of gender, age, ethnicity, cultural background, disability, religion or sexual orientation.
Click here to view information on living on the Mornington Peninsula
Click here to view information on preparing for your employment at Peninsula Health
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