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Position Details
Peninsula Health

Reference Number 36613
Position Title Emergency Response Operator
Employment Status Permanent Part Time
Location Chelsea Heights
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• Chelsea Heights location
• Competitive Salary and Salary Packaging
• Onsite Free Car Parking
• Classification Grade 1 (HS1)*

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

A career as an Emergency Response Operator can be very rewarding, the first few minutes of an emergency are critical, early help can save lives.

The Emergency Response Operators are customer focused individuals working across a 24-hour, 7-day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.

Shifts rostered on 4 days on 4 days off basis.

6.30am to 2.30pm
7.00am to 15.00 pm
8.00am to 16.00 pm
9.00am to 5.00pm
1pm to 9.00pm
3pm to 11pm
11pm to 7am

Other shifts may be required.>

Key Responsibilities

• Respond to Medical Emergency Alarm Events
• Respond to Lone Workers and Personal Duress alarm calls
• Conduct daily welfare checks for clients who have missed a daily call
• Respond to inbound calls to MePACS
• Determine the type of event reported and facilitate dispatch of appropriate services
• Maintain accurate notes in the internal database
• Contact clients and conduct testing of MePACS Alarm Pendants

What You Need

We anticipate you will have:

• Level 1 First Aid Certificate prior to commencement
• Confident and positive verbal and written communication skills
• Touch typing
• Ability to work under pressure with competing demands within tight time schedules
• Available to work all shifts, dayshifts, afternoon shifts and night shifts across a 24 hour rotational roster
• This position requires specific compliance checks; you will need to be prepared to complete a NDIS Screening Check and receive a Clearance prior to commencement if successful

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply. We are also strongly committed to the safety and wellbeing of children and young people.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:


*Please refer to salary circular for (INSERT RELEVANT EA HERE) for salary range. Sub-grading will be based on years of experience.

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Peninsula Health will soon be moving to a new recruitment platform, you will be notified if you are required to take any further action.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Selection Criteria Essential: Confident and positive verbal and written communication skills
Essential: Touch typing
Essential: Able to work under pressure with competing demands within tight time schedules
Desirable: Experience in a busy call centre environment
Desirable: Experience in the Health, Disability or Aged Care sectors
Contact Person Amanda Oldridge
Contact Number 0397881568
Contact Email Amanda.Oldridge@mepacs.com.au
Alternate Contact Person Michelle McDade
Alternate Contact Number
Closing Date 25/05/2024
Position Description Position Description - Emergency Response Operator.pdf